Clarity is probably the most important of the four
pillars of good communication. Use simple accurate
language. Think about the recipient readin your
Short snappy email communication has been proven to
be more effective than long winded messages.
However, do no compromise clarity for brevity.
Tone is very difficult to convey accurately over
email. An overly formal tone can make people feel
uncomfortable. If you have something contentious to
say, don’t use email! Call them.
Sending an email to too many people or to people
that don’t need to see it are considered bad email
behaviour. Also using email when a phone call or
meeting was more appropriate. Email is not a
How you've been doing over the last few weeks
What we recommend
Based on the feedback you’ve received of course ;)
Keep it up, people like the tone of your emails!
You are not being very selective when targetting mails. Ask yourself, does everyone REALLY need to see this mail?
Email is not a panacea. Sometimes a quick phone call or meeting is best.